Hey! I'm Chris

a deeply passionate UX

with over 20 years of experience in healthcare, telecommunications, and finance. I specialize in leading design and product teams as well as creating scalable design systems.

I blend a system-oriented mindset with the tenacity required to address complex problems and lead teams to solutions.

Calculating time...
as a UX experience expert at the following companies

My Experience

Mar 2017 - Sept 2024

Fannie Mae

Design System Program Owner & Team Manager

Led the creation and implementation of the first enterprise design system for Fannie Mae, Blueprint Design System. With integration into several application frameworks it has various levels of adoption into 80+ product teams and used by designers and engineers throughout the enterprise.

Design Manager

Grew and managed a team of UX and UI designers responsible for the visual, interactive, and service design of web applications in the Single-Family Servicing product line of business.

Jun 2014 - Jan 2017

Ericsson

UX Design Lead

Provided both strategic and product-level UX insights, managing all phases of digital project design, including conceptualization, strategy, UI design, information architecture, and usability testing.

Mar 2013 - Jun 2014

XO Communications

UX Design Lead

Developed and implemented the long-term vision and design strategy for xo360, an internal product aimed at reducing customer churn and oversaw “Zero-to-one" design and development.

Nov 2005 - Aug 2012

Dell Services

Art Director | Sr UX Designer

Provided design strategy and oversaw web, mobile, and desktop initiatives for clients primarily in Healthcare.

Download Resume / CV

Work Case Studies

Design System assets including color palettes, spacing guides, typography guidelines, etc
Blueprint Design System

Improving design and development with Fannie Mae's first scalable enterprise-wide design system

Program Owner | Mar 2018 - Sep 2024
Open Case
Design System assets including color palettes, spacing guides, typography guidelines, etc
LSDU

Building a self-service customer tool to improve the accuracy and quality of loan data exception reporting

UX Manager | Mar 2017 - Dec 2018
Open Case
Laptop showing the Dashboard of XO360
XO360

Reducing Customer Churn by Empowering Service Reps with Faster, Deeper Customer Insights

UX Lead | Mar 2013 - Jun 2014
Open Case
Design System assets including color palettes, spacing guides, typography guidelines, etc
EAMS / Maestro

Improving cell tower build-out project management

UX Lead | Aug 2016 - Feb 2017
Open Case
Design System assets including color palettes, spacing guides, typography guidelines, etc
AutoBOM

Increasing the accuracies for small cell engineering design and bill of materials generation

UX Lead | Aug 2016 - Jan 2017
Open Case
Design System assets including color palettes, spacing guides, typography guidelines, etc
Find A Doctor

Helping users easily find care options while being mobile

UX Designer | Aug 2008 - Dec 2008
Open Case

Location

North Dallas Area
(Plano, Mckinney, Frisco)

Email

cgray24@gmail.com

Phone

+1 (972)-265-9474